Terms & Privacy
Driven by passion, we nurture trust and integrity in our relationships with our Customers, our Suppliers, our Partners and our Employees.
HELLAS FOOD INTERNATIONAL Pte Ltd may revise these Terms from time to time by updating this posting without any notice, with the revised Terms taking effect for all Users as of the date stated on the posting. Consequently, Users should consult the Terms regularly.
Please read these Terms carefully before using the Web Site. Users expressly acknowledge that they are aware of these Terms and have had access to the same upon entering the Web Site. Consequently, by using the Web Site, Users signify and acknowledge their assent and agreement to these Terms.
REGISTRATION AND PASSWORDS
Registration on hellasfoodinternational.com provides a unique identification for each Customer, it helps us trace all orders in case of queries or problems.
Registration is simple and can be only done by an individual Customer. The Customer must provide a unique email and password when registering. The email and password will be required for login to hellasfoodinternational.com.
Customer must also ensure that all details provided during registration or any other time are accurate and complete at the point of registration. Any changes to details provided during registration must be updated by informing via our website under the “Contact us” form.
Customer will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. Customer will be liable for any purchases and activities that are submitted under this Password.
Customer declares being aged of at least 18 years old and having the legal capacity or a parental authorization that allows you to place an order on the site.
After having placed the order, the Customer will receive an order confirmation via email within 24 hours. If the Customer does not receive the confirmation email, the Customer may want to email us via our website under the “Contact us” form.
CANCELLATION OF ORDER
The Customer may not change or cancel the order any time after payment has been made.
Any order placed on the website hellasfoodinternational.com cannot be cancelled, in no case whatsoever, once the products are sent.
Prices are quoted in SGD for delivery in Singapore.
Payment can be made by secure PayPal, bank transfer or PAYNOW (UEN 201421308C)
Delivery and billing address
Products are delivered to the address specified by the Customer on the order form. The Customer may, upon request, have the invoice sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
Delivery problems due to carrier
The Customer is responsible for verifying the condition of the product packaging upon delivery and for indicating any damage to the carrier on the delivery note, as well as to HELLAS FOOD INTERNATIONAL Pte Ltd. Any anomaly concerning delivery (damages, delivery-related missing products, damaged package and products) must be indicated upon receipt imperatively. In case of damage, the Customer must inform the carrier not later than the first business day following the date of delivery.
The Customer must address to us on the same day of delivery or, at the latest, one working day following delivery, any claim of delivery errors and/or non-conformity of products in nature or in quality compared to indications listed on the order. All claims made beyond this time limit cannot be accepted. Such claims can be made to us via our website under the “Contact us” form.
When products are in stock, delivery time can be estimated to approximately up to 1 to 3 working days (except in cases of force majeure). Orders cannot be handled on weekends or public holidays. Deliveries cannot be made on weekends or public holidays.
Products are delivered to the address specified by the Customer on the order form.
HELLAS FOOD INTERNATIONAL Pte Ltd delivers quality products to the delivery address as specified by the Customer on the registration form. HELLAS FOOD INTERNATIONAL Pte Ltd shall not be liable for any delays in its delivery services.
Delivery period will be from Monday to Friday 10am – 5:30pm.
No delivery on Weekends & Public Holidays.
Ordered Received Delivery Time
Before 5:00pm Next 2 working days
After 5:00pm Next 3 working days
After 5:00pm on Friday Delivery will be done on the following Monday or Tuesday
For order value of $80.00 & above per delivery Free Delivery
For order value less than $80.00 per delivery $8
For express delivery $20
PRODUCT & QUALITY
Every effort is made to fulfil orders in terms of price, details and size on hellasfoodinternational.com website, this said HELLAS FOOD INTERNATIONAL Pte Ltd. reserves the right to vary the price and other details of the products without notice.
NO REFUND POLICY
As we are dealing with food products, we have a very strict product handling process and thus items purchased cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition and rejected upon delivery. Damaged products will be replaced as soon as possible.
GUARANTEE AND RESPONSABILITY
We are committed to take all the care to ensure an impeccable service to our customers in line with our Terms. Nevertheless, we cannot be held responsible for any unforeseen and involuntary delay or non-conform delivery due to an out-of-stock condition.
GOVERNING LAW AND JURIDICTION
These Terms are subject to Singapore law. All disputes relating to the commercial relationship between You and Us are subject to the jurisdiction of the Republic of Singapore.
Any personal information you make available to HELLAS FOOD INTERNATIONAL Pte Ltd is done so voluntarily, with your knowledge and consent when making a request, submission or registration for services from HELLAS FOOD INTERNATIONAL Pte Ltd.
Personal information provided by you on the registration form will be made accessible to duly authorised HELLAS FOOD INTERNATIONAL Pte Ltd personnel and occasionally to persons or companies who carry out internal operations in relation to our business. All such persons are subject to confidentiality agreements and the respect of your privacy. The Personal information made available by you will be used to provide the requested services and may be used both for marketing research purposes relating to HELLAS FOOD INTERNATIONAL Pte Ltd.’s business and to provide information relating to its products and events.
Other than as stated above, HELLAS FOOD INTERNATIONAL Pte Ltd will not use your personal data for unsolicited communications and we do not sell, rent or otherwise make available any personal data submitted to us to any third parties unless it is to our legal advisors or where so required by law or a court decision. HELLAS FOOD INTERNATIONAL Pte Ltd will use its best endeavours to ensure that such data is kept secure at all times.
In all cases and on written request, HELLAS FOOD INTERNATIONAL Pte Ltd will remove Customer personal information from its database thereby cancelling Your registration to any of the HELLAS FOOD INTERNATIONAL Pte Ltd services. You are also advised that upon written request you may inspect your personal data and/or request that information about you be corrected, amended or deleted.
All requests relating to your personal data as well as any request to cancel your registration for services offered by HELLAS FOOD INTERNATIONAL Pte Ltd should be e-mailed using our “Contact Us” Form
HELLAS FOOD INTERNATIONAL Pte Ltd has created this Web Site to provide information about its company and products for Users’ personal use. Unless otherwise stated, Users should assume that everything they see or read on the Web Site (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by copyright, design, trademark legislations or any other legislations in relation with intellectual property under international treaty provisions and national laws worldwide. Users are not to modify, reproduce, copy or distribute any of the content on hellasfoodinternational.com for commercial or personal purposes without its prior consent.
The information on the Web Site is intended for general information purposes only. HELLAS FOOD INTERNATIONAL Pte Ltd tries to ensure that the information provided is accurate and complete. However, HELLAS FOOD INTERNATIONAL Pte Ltd does not warrant or represent that its Material is accurate, error-free or reliable or that use of hellasfoodinternational.com Material will not infringe rights of third parties. Use of the Web Site is at Users’ risk.
HELLAS FOOD INTERNATIONAL Pte Ltd does not warrant that the functional and/or technical aspects of the Web Site or hellasfoodinternational.com Material will be error free or that this Web Site, hellasfoodinternational.com Material or the server that makes it available are free of viruses or other harmful components. If use of this Web Site, or hellasfoodinternational.com Material results in the need for servicing or replacing property, material, equipment or data, HELLAS FOOD INTERNATIONAL Pte Ltd is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to Users “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. HELLAS FOOD INTERNATIONAL Pte Ltd and its suppliers make no warranties about the hellasfoodinternational.com Material, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, consequently some of the above exclusions may not apply.
In general, all trademarks, logos and service marks (collectively the “Trademarks”) which appear on this Web Site are registered or are licensed for use by HELLAS FOOD INTERNATIONAL Pte Ltd by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Web Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on this Web Site without the written permission of HELLAS FOOD INTERNATIONAL Pte Ltd or such third party who owns the trademark. Misuse of any trademark displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited.
All contents of this Web Site are either Copyright ©2018 HELLAS FOOD INTERNATIONAL Pte Ltd or are licensed for use by third party. All rights reserved. Please refer to the section of these Terms on Use of Materials on this Web Site above.
Links to other web sites operated by third parties not affiliated to HELLAS FOOD INTERNATIONAL Pte Ltd may be indicated on the Web Site. The inclusion of any link to such third party sites does not imply endorsement by HELLAS FOOD INTERNATIONAL Pte Ltd of those sites. HELLAS FOOD INTERNATIONAL Pte Ltd has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Linking to any other off-site pages or third sites is at Users’ own risk.
Users agree that HELLAS FOOD INTERNATIONAL Pte Ltd may terminate Users’ access to and use of the Web Site if HELLAS FOOD INTERNATIONAL Pte Ltd reasonably believes that Users have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of HELLAS FOOD INTERNATIONAL Pte Ltd or any third party, or for any reason with or without notice to User. Users agree that HELLAS FOOD INTERNATIONAL Pte Ltd may modify or discontinue this Web Site, with or without notice to them. Users agree that HELLAS FOOD INTERNATIONAL Pte Ltd will not be liable to them or any third party as a result of such modification or discontinuation. The provisions entitled “Disclaimer,” “Limitation of Liability,” and “General Provisions” will survive termination of these Terms.
LIMITATION OF LIABILITY
Under no circumstances whatsoever shall HELLAS FOOD INTERNATIONAL Pte Ltd be liable for any loss arising out of or in connection with the use of information available from this Web Site whether direct or indirect including, without limitation, any liability relating to any loss of use, interruption of business, lost profits or lost data, or incidental, special or consequential damages of any kind regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if HELLAS FOOD INTERNATIONAL Pte Ltd has been advised of the possibility of such damages. Because some states and countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not be operable.
Unless otherwise specified, the information and materials in the site are presented solely for the purpose of promoting the products and services of HELLAS FOOD INTERNATIONAL Pte Ltd. HELLAS FOOD INTERNATIONAL Pte Ltd makes no representation that hellasfoodinternational.com Material is appropriate or available for use in every country of the world. Users use this Web Site at their own risk and are responsible for compliance with applicable local laws, keeping in mind that access to hellasfoodinternational.com Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, this Web Site may describe products that are not available worldwide. Any cause of action a User may have with respect to this Web Site must be commenced within two years after the claim or cause of action arises. These Terms will be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflicts of law provisions. All disputes will be submitted to the exclusive jurisdiction of the competent courts of the Republic of Singapore. The waiver by HELLAS FOOD INTERNATIONAL Pte Ltd of a breach of any provision of these Terms will not operate to be interpreted as a waiver of any other or subsequent breach.
9 Raffles Place
#27-00 Republic Plaza
T. +65 6235 7135
F. +65 6235 7136